Who we are
Henry Woods Waste Management Ltd is the data controller for any personal data collected through this website or through booking with us by phone or email.
What we collect
- Booking data: name, address, phone and email. Online card payments are handled entirely by Stripe on their secure payment page; phone and on-delivery payments go through our card terminal provider. Card numbers never touch this website and we do not store them.
- Communications: emails, phone calls (not recorded), WhatsApp messages
- Website usage: anonymous analytics via Google Analytics 4 (IP-anonymised)
- Cookies: only those strictly necessary for the booking flow plus optional analytics cookies (opt-in)
Why we collect it
- To fulfil your skip hire booking (contractual basis)
- To apply for a council permit on your behalf if requested (contractual)
- To issue VAT invoices (legal obligation)
- To improve the website (legitimate interest, anonymous data only)
How long we keep it
- Booking and invoice data: 7 years (UK tax retention requirement)
- Email and WhatsApp messages: 2 years after last contact
- Anonymous analytics: 14 months
Who we share it with
We never sell your data. We share booking data only with:
- Stripe Payments Europe Ltd: to process card payments made online
- Our card terminal provider: for payments taken by phone or on delivery
- Formspree Inc: delivers website form messages and booking requests to our office inbox
- The relevant local council: when applying for a road permit on your behalf
- Our accountant: for tax and bookkeeping purposes
- HMRC: for VAT and corporation tax filings, where required by law
Your rights
Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion (subject to our legal retention requirements), object to processing, and lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
To exercise any of these rights, email office@henrywoods.co.uk or phone the yard on 0203 369 9540.
Cookies
We use the minimum cookies needed for the website to work. The booking flow uses sessionStorage to remember your selections between steps; this is deleted when you close the browser. Analytics cookies are opt-in via the cookie banner.
Contact
Data Controller: Henry Woods Waste Management Ltd, Unit 9 Mill Lane Trading Estate, Mill Lane, Croydon CR0 4AA. Email: office@henrywoods.co.uk.